Terms and Conditions
Welcome to Rotten Window Repair. By accessing or using our website at rottenwindowrepair.com, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use this website.
1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full. If you do not accept these Terms and Conditions, please refrain from using our website.
2. Service Availability
Rotten Window Repair operates during the following business hours:
- Monday-Friday: 8:00 AM — 8:00 PM
- Saturday: 10:00 AM — 4:00 PM
- Sunday: Closed
You can contact us at rottenwindowrepair@gmail.com or by phone at +1 630-716-6181 for inquiries or service requests.
3. Use of the Website
You agree to use this website for lawful purposes only. Any unauthorized use of this site may give rise to a claim for damages or be a criminal offense. You must not:
- Use the website in any way that could damage the site or its functionality.
- Attempt to hack or otherwise compromise the website’s security.
- Use the website for any fraudulent or illegal activity.
4. Liability
Rotten Window Repair will not be liable for any damages arising from the use or inability to use the website. We are also not responsible for any delays, interruptions, or failures in the performance of our website.
5. Third-Party Links
Our website may contain links to third-party websites that are not controlled or operated by Rotten Window Repair. We are not responsible for the content, privacy practices, or any other aspect of these third-party sites.
6. Modifications to the Terms
Rotten Window Repair reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on the website.
7. Governing Law
These Terms and Conditions are governed by the laws of the state of Illinois, without regard to its conflict of law provisions. Any disputes relating to these Terms and Conditions will be resolved in the courts of Illinois.
8. Scope of Work
The work outlined in this estimate/invoice includes only the services specifically listed. Any additional work, services, materials, or repairs requested by the customer that are not included in this estimate/invoice will be charged separately.
9. Authorisation of Work
The customer authorizes Rotten Window Repair (rottenwindowrepair.com) to perform the work described in this estimate/invoice. The customer acknowledges that the technician has explained the applicable repair procedures, expected drying times, thermal characteristics of insulating glass units, and the potential impact of weather conditions on the work.
10. Repairs and Replacements
Rotten Window Repair is responsible only for the parts, components, and areas that have been specifically repaired or replaced by our company. We are not responsible for pre-existing conditions, defects, deterioration, or damage to portions of the window or property that were not included in the authorized scope of work.
11. Use and Maintenance
Rotten Window Repair is not responsible for damage or injury resulting from misuse, improper handling, modification, failure to maintain, or neglect of repaired or replaced parts after completion of the work.
12. Painting and Staining
Painting or staining applies only to the parts that have been repaired or replaced. Paint and stain are not included unless specifically stated in the estimate/invoice and must be supplied by the customer.
13. Completion Times
Any estimated completion or installation dates are approximate and may change due to unforeseen circumstances, including weather conditions, material availability, manufacturer delays, scheduling issues, or additional work requirements.
14. Estimate Validity
The estimate/invoice is valid for 30 days from the date issued. After this period, pricing and availability may change. If the customer wishes to proceed after the 30-day period, a new estimate/invoice may be required.
15. Pricing and Approval
All prices are based on the information available at the time of estimating and may be adjusted if the final assessment reveals that additional work or materials are required. Once the customer accepts the estimate/invoice and authorizes the work, the agreed price applies to the authorized scope of work. The customer may accept the estimate verbally or in writing. Payment of a deposit also constitutes the customer’s acceptance of the pricing and authorization to proceed.
16. Promotions, Discounts, and Coupons
The customer is responsible for asking about any available promotions, discounts, or coupons during the estimate and before accepting or authorizing the scope of work. Any applicable promotion, discount, or coupon must be disclosed, approved, and applied during the estimating process and before the estimate/invoice is accepted. Promotions, discounts, and coupons cannot be added, applied, or requested after the work has begun or after the authorized scope of work has been accepted.
17. Price Comparison / Change of Mind
The customer acknowledges that they have had the opportunity to review the estimate/invoice and obtain other estimates before authorizing the work. Once the estimate/invoice has been accepted and a deposit has been paid, the customer’s decision to proceed is final. A lower price subsequently offered by another contractor does not constitute grounds for a price reduction, refund, or cancellation of the authorized work.
18. Deposits and Material Orders
A 50% deposit is required after the measurement appointment for all glass replacement services. Once the deposit has been received and materials have been ordered, the deposit is non-refundable.
19. Remaining Balance
The remaining balance is due upon completion of the authorized work.
20. Payment Methods
Payments may be made by check, cash, or Zelle.
21. Access to Work Area
The customer must ensure that the work area is accessible and reasonably free of obstructions before our technician arrives. The customer must remove or protect valuable, fragile, or personal items located in or around the repair area.
22. Property and Safety
The customer must ensure that the property and work area are reasonably safe and accessible for our employees and technicians. Work may be delayed or rescheduled if unsafe conditions prevent our technicians from performing the work safely.
23. Customer Acceptance of Completed Work
Upon completion of the authorized work, the customer is responsible for inspecting the work and notifying Rotten Window Repair Company of any visible concerns or issues before the technician leaves, when reasonably possible. Payment of the remaining balance constitutes the customer’s acknowledgment that the authorized work has been completed and accepted, subject to any applicable written warranty.
24. Warranty
Any warranty provided by Rotten Window Repair applies only to the specific products, parts, and workmanship covered by the applicable warranty. Warranty coverage does not extend to misuse, improper handling, neglect, lack of maintenance, modifications, or pre-existing conditions not related to the work performed.
25. Customer Responsibility
The customer acknowledges that window repair and replacement may involve existing materials, structures, finishes, and components that may have pre-existing deterioration or defects. Rotten Window Repair is responsible only for the work specifically authorized and performed under this estimate/invoice.
26. Agreement
By signing, approving, or making payment toward this estimate/invoice, the customer confirms that they have reviewed and understood these Terms and Conditions, have had the opportunity to ask questions, and agree to be bound by them.
27. Project Review and Right of Refusal
Submission of a project request or inquiry does not constitute a binding agreement or a guarantee of service. The Company reserves the right to decline any project at its sole discretion during the evaluation period, including but not limited to cases where the project does not align with our technical capabilities, scheduling, or standards of professional conduct.
28. Contact Information
If you have any questions or concerns about these Terms and Conditions, you may contact us at:
- Email: rottenwindowrepair@gmail.com
- Phone: +1 630-716-6181
- Address: 12040 S Aero Dr, Unit 23, Plainfield, IL 60585
Effective Date: November 3, 2026
By using our website, you acknowledge that you have read and agree to these Terms and Conditions.
